Jobble, a staffing platform for the gig economy, needed to redesign its "Back Office" employee platform. The existing system suffered from unclear tables, redundancies, and excess data, slowing workflows and creating bottlenecks. I was hired to research key issues, redesign the platform, and propose future improvements.
100% of this project was done by Adam Lundblad (2023)
The main challenge of this project was to understand Jobble's complex business operations and gain a comprehensive understanding of their back-office platform in a short amount of time in order to redesign a more functional and efficient tool. Due to the project's tight timeline and steep learning curve, I informed stakeholders that while visual design would not be the primary focus, our efforts would prioritize improving information architecture, generating actionable insights, and enhancing the overall user experience.
In order to get up to speed as fast as possible I began by conducting interviews with C-suite and VP members to grasp the rationale behind the platform's development. Following this, I interviewed employees from various departments to uncover their pain points, the information they needed, and the workarounds they relied on to do their jobs.
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When working with or improving an existing product, conducting a heuristic evaluation is essential. This method involves evaluators independently assessing the interface against established usability principles, identifying issues through structured walkthroughs. It provides early, actionable insights that help design teams enhance usability and align the product with best practices.
Improving the information architecture was a crucial for this redesign. I began by reorganizing and consolidating the On Demand navigation. The majority of pages on the back-end platform comprised data tables, which were poorly designed and required restructuring and consolidation. For this project, I adopted their existing design system.
The project successfully achieved its goals by providing a redesigned On Demand section for Jobble's Back Office platform, significantly improving functionality and clarity. The new design adhered to proper UX design conventions, enhancing usability and alleviating some of the pain points experienced by employees.
However, there were areas where I believe I could have improved. Due to time constraints, I couldn't dedicate as much attention to visual design as I would have liked. While the project isn't client-facing and prioritizes conveying information, I often felt frustrated that I couldn't achieve the desired visual aesthetics.
Despite these challenges, I gained valuable insights from this project and am grateful to Jobble for entrusting me with this important task as a consultant.